:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#1a1a1a;background:#f3f5f7;font-size:14px;--yellow:#fad23b}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,.button{cursor:pointer;border:1px solid #d6dce2;border-radius:8px;background:white;color:#1a1a1a;padding:10px 14px;font-weight:600;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:8px}button:hover,.button:hover{border-color:#9aa4af}button.primary,.button.primary{background:var(--yellow);border-color:var(--yellow)}button.danger{color:#bd2525;background:#fff2f2;border-color:#f2caca}button:disabled{opacity:.6;cursor:wait}input,select,textarea{width:100%;border:1px solid #d7dde4;border-radius:8px;background:#fff;min-height:42px;padding:10px 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button[aria-current=page]{background:var(--yellow);color:#111}.sidebar footer{margin-top:auto;display:grid;gap:15px;color:#b1bac5}.workspace{padding:0 30px 35px;min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:20px 0;border-bottom:1px solid #dde2e8;margin-bottom:26px}.topbar .identity{display:flex;align-items:center;gap:12px}.avatar{width:36px;height:36px;background:#1a1a1a;color:#fad23b;border-radius:50%;display:grid;place-items:center;font-weight:700}.heading{display:flex;gap:20px;justify-content:space-between;align-items:center;margin-bottom:22px}.heading h1{margin-bottom:7px}.tag{display:inline-flex;padding:5px 9px;border-radius:5px;background:#f0f2f5;font-size:12px;font-weight:600;white-space:nowrap}.tag.warn{background:#fff6d0;color:#67530c}.tag.good{background:#e7f3eb;color:#256442}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:20px 0}.metric{border:1px solid 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#eadba2;background:#fff9df;padding:12px;border-radius:8px;line-height:1.6;margin-bottom:20px}.form-grid{display:grid;gap:18px}.check{display:flex;align-items:flex-start;gap:10px;font-weight:400}.check input{width:18px;min-height:18px;margin-top:3px}dialog{max-width:520px;width:calc(100% - 32px);border:1px solid #dce1e7;border-radius:13px;padding:25px;box-shadow:0 20px 60px #0003}dialog::backdrop{background:#17222e70}.dialog-heading{display:flex;justify-content:space-between;align-items:start;gap:15px}.dialog-heading button{border:0;padding:0 5px;font-size:25px}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.reset-result input{font-size:13px}.reset-result{display:grid;gap:13px}#notice:not(:empty){position:fixed;bottom:24px;right:24px;max-width:450px;padding:14px 20px;background:#1a1a1a;color:#fff;box-shadow:0 8px 25px #0003;border-radius:9px;z-index:20;line-height:1.6}#notice.error{background:#9f2727}[hidden]{display:none!important}.support-page{max-width:1080px;margin:auto;padding:28px}.support-top{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:28px}.support-layout{display:grid;grid-template-columns:330px minmax(0,1fr);gap:22px}.support-page .panel{margin-bottom:0}.support-nav{display:flex;gap:8px;align-items:center}progress{accent-color:#fad23b}
@media(max-width:1000px){.frame{grid-template-columns:180px minmax(0,1fr)}.workspace{padding:0 18px 25px}.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.two-columns{grid-template-columns:1fr}.support-layout{grid-template-columns:280px minmax(0,1fr)}}
@media(max-width:700px){.frame{display:block}.sidebar{position:static;height:auto;padding:17px;gap:18px}.sidebar nav{display:flex;overflow-x:auto}.sidebar nav button{flex:0 0 auto;font-size:13px}.sidebar footer{display:none}.sidebar .brand small{display:inline;margin-left:15px}.workspace{padding:0 16px 24px}.heading{align-items:flex-start;flex-direction:column;gap:8px}.topbar{padding:16px 0}.topbar .identity small{display:none}.filters{grid-template-columns:1fr}.metrics{gap:9px}.metric{padding:14px}.metric strong{font-size:25px}.panel{padding:16px}.support-page{padding:18px}.support-layout{grid-template-columns:1fr}.support-top{flex-wrap:wrap}.support-nav{width:100%;justify-content:flex-end}button,.button{min-height:44px}th,td{padding:12px 10px}#notice:not(:empty){bottom:15px;right:15px;left:15px;max-width:none}.row-menu .options{right:17px}.trend{gap:8px}}

.row-menu .menu-trigger{min-width:38px;min-height:36px;padding:0;font-size:24px;line-height:1}.row-menu .options{position:fixed;inset:auto;margin:0;width:215px;min-width:0;padding:7px;overflow:visible}.row-menu .options[popover]:not(:popover-open){display:none}.row-menu .options[popover]:popover-open{display:grid}
.permission-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;padding:12px;background:#f6f7f9;border:1px solid #e0e4e9;border-radius:8px}.permission-options label{font-size:13px;font-weight:400;display:flex;align-items:center;gap:8px}.permission-options input{width:17px;min-height:17px}.staff-actions{display:flex;justify-content:flex-end;margin-bottom:15px}.wide-dialog{max-width:650px}.access-card.wide{max-width:620px}.access-card fieldset{border:1px solid #dce1e7;border-radius:8px;padding:16px;display:grid;gap:15px}.access-card legend{font-weight:600;padding:0 6px}
/* Central de suporte: compact queue, wide conversation, visible reply. */
.sidebar nav button{text-align:left;line-height:1.4;font-size:14px;padding:10px 12px;min-height:42px}.sidebar{gap:24px}.topbar-context{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.environment-tag{display:inline-flex;align-items:center;background:#fff6cf;border:1px solid #ebdd9b;padding:5px 8px;border-radius:5px;font-size:11px;line-height:1.4;color:#6d591a}.topbar .identity{min-width:0;flex-wrap:wrap}.topbar .identity>span:first-child{font-size:13px;max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topbar .identity button{font-size:12px;padding:8px 10px;min-height:34px}.topbar{padding:15px 0;margin-bottom:20px}.heading{margin-bottom:16px}.heading h1{margin-bottom:5px;font-size:24px}.heading p{margin-bottom:0}.heading>button{font-size:13px;min-height:36px}
.is-support .workspace{height:100dvh;display:flex;flex-direction:column;overflow:hidden;padding-bottom:20px}.is-support .topbar,.is-support .heading,.support-filters,.support-status-tabs{flex-shrink:0}.support-filters{display:flex;align-items:end;gap:14px;margin-bottom:12px}.support-search{flex:1;max-width:580px;min-width:0}.support-search label{font-size:12px;color:#687483;margin-bottom:6px}.support-search input{min-height:38px;padding:8px 11px;font-size:13px}.support-filters details{position:relative}.support-filters summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:12px;background:#fff;border:1px solid #d7dde4;border-radius:8px;padding:10px 14px;font-size:13px;font-weight:600}.support-filters summary::-webkit-details-marker{display:none}.support-filters summary:after{content:'+';font-size:17px;line-height:1}.support-filters details[open] summary:after{content:'−'}.support-filter-fields{position:absolute;right:0;top:48px;z-index:8;width:320px;display:grid;gap:14px;background:#fff;border:1px solid #dce2e8;border-radius:10px;padding:18px;box-shadow:0 12px 35px #0002}.support-filter-fields label{font-size:13px}.support-filter-fields select{font-size:12px;min-height:38px}.support-filter-fields button{justify-self:start;font-size:13px}.support-status-tabs{display:flex;gap:6px;overflow-x:auto;padding-bottom:12px}.support-status-tabs button{flex-shrink:0;min-height:34px;font-size:12px;line-height:1.4;padding:6px 10px;border-color:transparent;background:transparent;color:#67727d}.support-status-tabs button span{display:inline-flex;align-items:center;justify-content:center;min-width:21px;height:21px;padding:0 5px;border-radius:5px;background:#e6eaee;font-size:11px;color:#495563}.support-status-tabs button[aria-pressed=true]{background:#1a1a1a;color:#fff}.support-status-tabs button[aria-pressed=true] span{background:#fad23b;color:#1a1a1a}
.support-inbox{display:grid;grid-template-columns:minmax(260px,340px) minmax(0,1fr);gap:18px;flex:1;min-height:0}.support-inbox>.panel{padding:0;margin:0;border-radius:12px;min-height:0;min-width:0;overflow:hidden}.support-ticket-list{display:flex;flex-direction:column}.support-ticket-list>.panel-header{padding:18px 18px 12px;margin:0;border-bottom:1px solid #edf0f3}.support-ticket-list h2{font-size:16px;margin:0}.support-ticket-scroll{overflow:auto;padding:10px;min-height:0}.support-ticket-list .ticket-button{padding:13px 12px;gap:5px;border:1px solid transparent;border-radius:8px;background:#fff;font-size:13px;margin:0 0 5px;min-width:0;text-align:left}.support-ticket-list .ticket-button:hover{background:#f5f7f9;border-color:#e3e7ec}.support-ticket-list .ticket-button[aria-current=true]{background:#f7f8fa;border-color:#d9dfe6;box-shadow:inset 3px 0 0 #fad23b}.support-ticket-list .ticket-button strong{font-size:14px;font-weight:600;overflow-wrap:anywhere;line-height:1.45}.support-ticket-list .ticket-button>span{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:400}.ticket-list-meta{display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-list-meta time{font-size:11px;color:#7a8591}.ticket-list-meta small{font-size:11px}.ticket-list-tags{display:flex;gap:8px;align-items:center;margin-top:5px;flex-wrap:wrap}.support-status{display:inline-flex;width:fit-content;align-items:center;gap:6px;font-size:10px;font-weight:600;line-height:1.5;border-radius:5px;padding:4px 7px;background:#f0f2f5;color:#546070}.support-status:before{content:'';width:5px;height:5px;border-radius:50%;background:currentColor}.support-status.open{background:#f0f2f5;color:#566473}.support-status.working{background:#fff6d1;color:#705b10}.support-status.waiting{background:#edf1f7;color:#516079}.support-status.resolved{background:#ebf5ee;color:#2f7045}.support-empty{padding:35px 22px;text-align:center;color:#6a7581;font-size:14px;margin:auto}.support-empty h3{color:#34414e;font-size:16px}
.support-ticket-detail{display:flex;flex-direction:column}.support-detail-head{padding:18px 22px;border-bottom:1px solid #e8ecf0;display:flex;justify-content:space-between;align-items:flex-start;gap:18px;flex-shrink:0}.support-detail-title{min-width:0;flex:1}.support-detail-title h2{font-size:18px;line-height:1.45;overflow-wrap:anywhere;margin:5px 0 8px}.support-customer{display:grid;gap:4px;text-align:right;max-width:230px;min-width:0;font-size:12px;color:#657180;overflow-wrap:anywhere}.support-customer strong{font-weight:500;color:#34414e}.support-customer a{text-decoration:none}.support-back{display:none}.support-thread{flex:1;min-height:80px;max-height:none;overflow:auto;display:flex;flex-direction:column;gap:16px;padding:22px;background:#fafbfc}.support-thread .message{width:fit-content;max-width:88%;border:1px solid #e4e8ed;background:#fff;border-radius:0 10px 10px 10px;padding:13px 15px;flex-shrink:0}.support-thread .message.staff{align-self:flex-end;background:#f0f2f5;border-color:#e2e6eb;border-radius:10px 0 10px 10px}.message-meta{display:flex;justify-content:space-between;gap:20px;align-items:baseline}.message-meta strong{font-size:12px;font-weight:600;color:#52606d}.message-meta time{font-size:11px;color:#7c8792;white-space:nowrap}.support-thread .message p{font-size:14px;line-height:1.65;margin:8px 0 0;color:#1a1a1a}.support-reply{margin:0;padding:16px 22px 18px;gap:10px;flex-shrink:0;background:#fff}.support-reply>label{font-size:13px;color:#53606d;gap:7px}.support-reply textarea{min-height:74px;max-height:160px;font-size:14px;line-height:1.5;padding:10px 12px}.support-reply-actions{display:flex;align-items:flex-end;justify-content:space-between;gap:14px;flex-wrap:wrap}.support-reply-actions>label{font-size:11px;color:#697684;gap:4px;min-width:200px}.support-reply-actions select{min-height:36px;font-size:12px;padding:7px 9px}.support-reply-actions>div{display:flex;gap:8px}.support-reply-actions button{font-size:12px;min-height:36px;padding:8px 12px}.support-reply-error{font-size:13px;color:#b42318;margin:0}.support-reply-error:empty{display:none}
@media(max-width:1100px){.support-inbox{grid-template-columns:270px minmax(0,1fr);gap:12px}.support-detail-head{display:block}.support-customer{text-align:left;max-width:none;display:flex;flex-wrap:wrap;gap:6px 12px;margin-top:10px}.support-thread{padding:16px}.support-reply{padding:14px 16px}.support-detail-head{padding:16px}.support-reply-actions>label{flex:1}.support-reply-actions>div{width:100%;justify-content:flex-end}}
@media(max-width:700px){.is-support .workspace{height:auto;min-height:calc(100dvh - 110px);overflow:visible}.is-support .topbar{align-items:flex-start}.topbar .identity{justify-content:flex-end;gap:6px}.topbar .identity>span:first-child{display:none}.topbar-context{gap:5px}.is-support .heading{flex-direction:row;align-items:center}.is-support .heading h1{font-size:21px}.is-support .heading .muted{font-size:11px}.support-filters{gap:8px}.support-filter-fields{position:fixed;top:auto;left:16px;right:16px;width:auto}.support-status-tabs button{min-height:36px}.support-inbox{display:block;min-height:480px}.support-ticket-list{max-height:calc(100dvh - 300px)}.support-ticket-detail{display:none!important}.support-inbox.is-detail .support-ticket-list{display:none}.support-inbox.is-detail .support-ticket-detail{display:flex!important;height:calc(100dvh - 200px);min-height:510px}.support-back{display:inline-flex;border:0;padding:0;background:none;font-size:13px;margin:0 0 12px;min-height:30px}.support-detail-title h2{font-size:17px}.support-thread .message{max-width:96%}.message-meta{gap:12px;flex-wrap:wrap}.support-reply-actions button{min-height:40px}.support-reply textarea{min-height:70px}.support-customer{font-size:11px}}
.support-sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.support-refresh-icon{min-height:38px;width:38px;padding:0;flex-shrink:0;font-size:22px}.is-support .topbar{padding:10px 0;margin-bottom:12px}.is-support .support-filters{margin-bottom:8px}.is-support .support-status-tabs{padding-bottom:10px}.is-support .support-detail-head{padding:12px 18px}.is-support .support-detail-title h2{margin:3px 0 6px;font-size:17px}.is-support .support-reply{padding:12px 18px;gap:7px}.is-support .support-reply textarea{min-height:60px;max-height:130px}.support-whatsapp{color:#287b42!important;font-weight:500}.contact-page{max-width:700px;margin:auto;padding:28px 20px 50px}.contact-page .support-top{margin-bottom:28px}.contact-form-card{border:1px solid #dde3e9;background:#fff;border-radius:14px;padding:28px}.contact-form-card h1{font-size:26px;margin-bottom:10px}.contact-form-card>p{color:#657180;line-height:1.6;margin-bottom:24px}.contact-form-card form{display:grid;gap:18px}.contact-form-card .contact-two{display:grid;grid-template-columns:1fr 1fr;gap:16px}.contact-form-card label{font-size:14px}.contact-form-card textarea{min-height:130px}.contact-form-actions{display:flex;justify-content:space-between;align-items:center;gap:16px}.contact-form-actions small{max-width:330px}.contact-success{padding:24px 0;text-align:center}.contact-success strong{display:block;font-size:22px;margin:20px 0}.contact-error{color:#b42318;margin:0;line-height:1.5}.contact-error:empty{display:none}@media(max-width:600px){.contact-form-card{padding:20px}.contact-form-card .contact-two{grid-template-columns:1fr}.contact-form-actions{flex-direction:column;align-items:stretch}.contact-page{padding:20px 16px}.is-support .support-detail-head{padding:12px}.is-support .support-reply{padding:12px}}

.support-media{display:grid;gap:8px;margin:12px 0}.support-media img,.support-media video{max-width:100%;max-height:320px;border-radius:8px}.support-media a{overflow-wrap:anywhere;font-size:14px}

.support-thread .support-media{margin:12px 0 0;padding:10px;max-width:420px;border:1px solid #dce2e8;background:#fff;border-radius:10px;overflow:hidden}.support-thread .support-media img,.support-thread .support-media video{display:block;max-width:100%;width:100%;max-height:300px;object-fit:contain;border-radius:7px;background:#f4f6f8}.support-thread .support-media video{background:#15171a}.support-media figcaption{display:grid;gap:5px;min-width:0}.support-media figcaption strong{font-size:14px;overflow-wrap:anywhere}.support-media figcaption small{color:#697582;font-size:12px}.support-media-actions{display:flex;gap:10px;margin-top:3px}.support-media-actions a{display:inline-flex;align-items:center;min-height:36px;padding:7px 12px;border:1px solid #d9dfe5;border-radius:7px;text-decoration:none;color:#374350;font-weight:600}.support-media-actions a:hover{background:#fff8d6;border-color:#fad23b}